Service Desk Coordinator

Exciting Opportunity: Service Desk Coordinator

Our client is one of the UK’s leading security specialists and they are on the look out for a Service Desk Coordinator to join their team!

Salary: £25,000 – £28,000

Hours: Monday to Friday, 8.30am to 5.00pm

Based: Edenbridge

Benefits:  21 days holiday plus bank holidays (raising over a period up to 25), Annual Christmas and summer parties and more!

***Please note the successful candidate will be subject to pass a full security clearance***

Responsibilities:

• Service Request Management: Accurately log and track all client service requests, ensuring timely responses and swift resolution of any issues.
• Maintenance Coordination: Schedule maintenance visits and remedial works for the engineering team, optimising resources and minimising disruption to clients.
• RAMS Documentation: Prepare and manage Risk Assessment and Method Statement (RAMS) documents for all projects, ensuring full compliance with health and safety regulations.
• Purchase Order Management: Efficiently raise purchase orders for necessary parts and services, ensuring smooth support for service delivery.
• Engineer Diary Management: Effectively coordinate and manage engineers’ diaries, optimising calls and visits to enhance productivity.
• Client Communication: Maintain clear and timely communication with clients regarding service updates, scheduling changes, and issue resolutions.
• Performance Reporting: Assist in generating reports on service performance and key metrics to drive continuous improvement in service delivery.
• General Office Administration: Provide administrative support as required to ensure smooth day-to-day operations.

Requirements:

• Previous experience working on a service desk and has previously worked within the industry or a similar service and maintenance environment.

• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in using service management software and Microsoft Office Suite.

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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