IT Support Desk Engineer

  • Contract type Full Time
  • Location Crawley
  • Sector Information Technology (IT)
  • Specialism Information Technology (IT)
  • Pay ยฃ28,000 - ยฃ35,000 per year

IT Support Desk Engineer โ€“ Exciting Opportunity with a Leading IT Provider

๐Ÿ“ Location: Crawley, West Sussex
๐Ÿ’ฐ Salary: ยฃ28,000 โ€“ ยฃ35,000
โฐ Hours: Monday โ€“Friday, 9:00 AM โ€“ 5:30 PM
โœจ Benefits: Career progression, ongoing training, and a supportive team environment

About the Company:

Our client is a well-established IT solutions provider delivering expert managed services to businesses across various industries. With a strong focus on customer satisfaction and technical excellence, they are looking for a skilled IT Support Desk Engineer to join their growing team.

The Role:

As an IT Support Desk Engineer, youโ€™ll be the first point of contact for clients, providing exceptional remote and on-site IT support. You will troubleshoot and resolve technical issues, ensuring systems run smoothly while maintaining high customer service standards.

Key Responsibilities:

โœ” Provide 1st and 2nd line support for client IT issues via phone, email, and remote tools
โœ” Log and track support tickets, ensuring timely resolution within SLAs
โœ” Troubleshoot hardware, software, and network issues efficiently
โœ” Assist with system installations, updates, and configurations
โœ” Proactively monitor IT systems, identifying potential problems before they escalate
โœ” Work closely with senior engineers to escalate complex issues when necessary
โœ” Maintain strong client relationships, ensuring excellent customer service

Skills & Experience Required:

๐Ÿ”น Previous experience in an IT support/helpdesk role
๐Ÿ”น Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking
๐Ÿ”น Experience troubleshooting hardware, software, and connectivity issues
๐Ÿ”น Excellent communication and problem-solving skills
๐Ÿ”น Ability to work independently and as part of a team
๐Ÿ”น A proactive approach with a keen eye for detail

๐Ÿ’ก Bonus Skills (Desirable but Not Essential):
๐Ÿ”น Experience with Azure, VPNs, virtualisation (VMware/Hyper-V), and cloud services
๐Ÿ”น Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL)

๐Ÿš— A full UK driving licence is preferred, as some client site visits may be required

Why Join?

๐ŸŒŸ Work with a friendly and supportive team in a growing IT company
๐Ÿ“ˆ Career development opportunities with ongoing training
๐Ÿ† Exposure to a variety of technologies and industries

AA13001

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