2nd Line Support Engineer

Are you an experienced 2nd Line Engineer who is keen to further develop your 3rd Line skills?

Do you have experience of working for an IT Support company (MSP)?

Are you keen to progress your career within a fantastic, supportive company who are really going places?
If so, we have a fantastic opportunity for you!

Our client is a very successful MSP who pride themselves on providing an excellent level of customer service to all their clients; they recognise that IT isn’t all about computers – It’s about developing personal relationships and becoming a reliable partner. Their aim is to make their clients’ IT work in the best way for them.

Salary: £35,000 – £45,000

Location: Finchley, with a hybrid working option with 3 days in the office

Hours: Monday to Friday, 8.30 am – 6.00 pm

Senior Engineers are strong in all the most common and popular technologies as well as some of the more mature ones.  In addition to strong technical aptitudes, backed by at least 5 years of hard core, “in the trenches experience”, this person is a powerful communicator and a person who can manage well when the client is in a pickle and really needs strong guidance.  The pace and demands in this environment are usually much greater than an “in-house” IT position, so the successful individual should be prompt and/or know the importance of communicating ETA’s to clients.  This person should be skillful at pre-project/work-briefings with each client on each project; as a result you should then be able to execute, with a high degree of success, in integrating and/or solving problems in environments rich in Microsoft 365, Microsoft Server, Exchange, SQL, IIS, Cisco Internetworking, VPNs, firewalls, backups, Linux, UNIX and more.

Do you have the required technical knowledge & experience?

• Engineer with four years’ experience as a minimum, with working knowledge of:
  • non-Cisco Network and Firewall Technologies
  • Microsoft Windows Server, and SQL Server
  • Working Knowledge of Wireless Technologies
• Minimum 4 years’ experience in the following:

• Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
• Cisco Switching/VLAN/Routing/Firewall Support
• Mobile Messaging Technologies Support
• Server Hardware Technologies (CPU/RAID/SCSI) Support
• Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Other experience wanted include: Meraki’s, Apple devices, Azure, Cloud, and security stack

• Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple

Responsibilities for the 2nd Line Support Engineer:

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• System documentation maintenance and review in ConnectWise and IT Glue
• Configuration of standard email clients including Outlook
• Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications per customer’s preferences
• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices
• Network Server – Experience preferred with Windows Server and Microsoft 365
• Configure file, print and remote access services
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Administration of enterprise email applications, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases

Key words: Meraki’s, Apple devices, Azure, Cloud, security stack, Office 365, VLAN, Routing, CPU/RAID/SCSI, VPN, MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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