Helpdesk Engineer

Do you love all things IT?

Do you enjoy engaging with customers, solving problems and working with technology solutions?

If you’ve answered yes, you’ll fit right in with their friendly and experienced team!

Supporting a diverse range of organisations, including charities, education, manufacturing and more, there will be plenty of fun and challenges to ensure no two days will be the same!

What your day will look like…

Joining the support team at our South London based client, you’ll be responsible for both inbound and outbound technical support activities; supporting services and solutions supplied to customers.  These are a combination of managed, hosted and business IT services, along with professional hardware and software solutions.

So, what will you be involved with on a day to day basis?

• Providing 1st line and some 2nd technical support on new and existing support cases – some onsite, or via telephone, remote control software and email when in the office
• Providing onsite and remote migration/solution installation/configuration assistance as required
• Making recommendations to customers
• Responding quickly to alerts from automated systems that monitor both customer and company hosted IT infrastructure
• Assisting junior 1st line engineers and handling escalated cases ensuring that the service desk meets its SLA requirements
• Knowledge sharing with colleagues and documenting procedures
• Improving the efficiency of internal processes to provide value to our customers
• You will be a great communicator and someone that translates effectively to those that are non-technical.
• Working with a sense of urgency and priding yourself on exceptional delivery you’ll get a real sense of satisfaction.
• Developing strong relationships with our customers as we continue to grow is important.

Technical skills…

• Windows Server
• Microsoft Exchange , Exchange Online (365)
• Active Directory, Group Policy, DNS, DHCP, VPN
• Windows
• Microsoft Office
• Mobile Devices iOS, Android

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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